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BCA's Summary and Analysis:
Complainants allege the company fails to follow up on cases with the Internal Revenue Service and/or the California Franchise Tax Board (CFTB). Allegations also include failure to negotiate settlements, reduce tax liabilities, resolve tax matters, or complete Offer and Compromises. Some customers had difficulty cancelling services, or receiving return calls. Other complainants state they became reluctant to rely on the company to fulfill services and as a result, pursued their cases with the IRS or CFTB themselves. Most complainants are requesting refunds/The company responds to some complaints by denying refund requests based on contract terms, advising of the services they have performed, and/or offering to continue efforts in resolving tax issues.
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
Complaint Closing Statistics
This company's business is providing tax representation and negotiation services.
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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
Typically these companies advertise that they can settle tax related obligations for less than the amount owed. Many represent that they have attorneys or certified public accountants on staff that will work on your behalf to resolve these issues. In some cases, the company will calculate what they believe will be the amount you save by utilizing their services. Generally the fee they charge will be based on the projected savings, while others charge a flat rate of several thousand dollars. Our complaint experience on many of these firms indicates that they exaggerate or misrepresent their ability and expertise in effecting settlements and often promise much more than they can deliver. They generally attribute their inability to obtain settlements on the fact that the customer provided inaccurate or incomplete information. None of the firms guarantee that anyone will be able to obtain a settlement of their tax debt. We urge caution. Many taxpayers have been left with the original tax debt, along with additional interest and penalties. If you have tax debt with the IRS, we suggest you first seek the advice of an IRS enrolled agent, CPA, or a tax attorney. You may also consult with the IRS to determine if you would qualify to file for an offer in compromise, or some other type of payment arrangement. To learn about the IRS’s rules for an offer in compromise, visit www.irs.gov.
Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.
BCA has no information regarding advertising review at this time.
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