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LightInTheBox.com

423 inquiries |
Online Retailers | Business Alert

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808 Howell Street #300
Seattle, WA 98101 | Get Directions

(206) 790-2639

http://www.lightinthebox.com

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

25 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/19/2024 Dee C.

The clothes were way too small, not true decides at all, and were inferior quality!

I ordered and received clothes from light in the box. The clothes were way too small, not true decides at all, and were inferior quality… I called and asked for the return address so I could get a full refund… They got back to me and said they would offer me 15 of the total cost and I could keep the clothes… Why would I wanna keep the clothes when they're way too small? Asked for the address to mail them back and get a full refund… They came back to me and said they'd give me 30 and I could keep the clothes. Or I could return the clothes and get 50 refund totally not satisfactory… This is a scam company. Please warm people about this company… It's totally a scam outfit… In my opinion, they deserve your worst rating… I would bring them zero stars, but it won't let me.

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Complaints and Resolutions

Total Amount in Dispute:
$2,394.00

Total Amount Settled:
$306.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

25 complaints against LightInTheBox.com closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
23	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is the sale of general apparel and accessories online.

Primary Contact:	Customer Service
Business Started:	10/3/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

LITB, Inc

MiniInTheBox

Light In The Box Limited

MiniInTheBox.com

Light In The Box Ltd

Websites:

http://miniinthebox.com

Contacts:

Customer Service

Feedback Dept

System Email

Guji Guo (President)

Other Categories:

General Apparel and Accessories Store

Addresses:

7/F China Insurance Group Bldg., No 141 Des Voeux Road Central, Hong Kong, ,

51 Tai Seng Avenue, #05-02B/C, Pixel Red, Singapore, 533941, ,

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