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Living Spaces Furniture, LLC

715 inquiries |
Furniture Retail

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14501 Artesia Blvd.
La Mirada, CA 90638 | Get Directions

(877) 266-7300

http://www.livingspaces.com

Store Hours:
Monday - Friday 10:00am - 9:00pm
Saturday - Sunday 9:00am - 9:00pm

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

74%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

35 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/8/2020 Gina H.

Racisim at it's finest at the Monrovia store

Racisim at it's finest at the Monrovia store. My husband and myself went into store to order a custom sofa. We already knew what we wanted and just had to place the order. We walked around for over 30 minutes and no one asked to help "us" ,we did notice that the white and black customers were being approached and asked if they needed help. My husband went to the information desk and there was no one there, so he had to walk around the store for another 20 minutes looking for someone to help us place an order. He finally found a "trainee" to help us. The trainee tried to help take our order but was clearly confused and slow. Infuriated at this point, we left without placing our order. So, if your HISPANIC don't go to this store location because you will be invisible. Would have liked to leave the store with a new furniture order and would have liked to felt that my patronage was valued.

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Complaints and Resolutions

Total Amount in Dispute:
$46,240.00

Total Amount Settled:
$1,619.00

Complaint Experience

74%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

35 complaints against Living Spaces Furniture, LLC closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
0	Making a partial refund
19	Agreed to make an adjustment
1	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
7	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Welcome to Living Spaces. We are committed to making your shopping experience as easy and convenient as possible with our unmatched selection and guaranteed low prices.

Primary Contact:	Maria Paez-Orozco (Executive Relations Manager)
Business Started:	3/4/2003
Social:

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Licensing

CA Bureau of Household Goods and Services

Verified License

License Number: 159266
Status: verified

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Grover Geiselman (CEO)

Jocelyn Navarro (Guest Relations)

Customer Service Leads

Addresses: