based on 3 reviews

  • Category:
  • Address:
    3637 Sentara Way
    Virginia Beach, VA 23452
  • Phone:
    (800) 274-9900
  • Website:
  • Social:
  • Hours:
    customersupport@myloancare.com
  • Primary Contact:
    Earl McPherson (Chief Executive Officer)
  • Business Started:
    10/17/1983

LoanCare is among the three largest subservicers in the industry. We have developed a number of processes and technologies that enable us to offer the highest quality subservicing program available in the industry today.

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Customer Reviews & Ratings

3 recent reviews Ratings Breakdown
  • 1 Review
    0 Answers

    I would rate them as NEGATIVE - stay clear of this company

    Posted on 11/5/2019

    My next step is to take legal action against this company - they have the worse customer service, they sat on over $10K in payments I made and who knows where they applied the money. Each and every person you speak with will tell you a totally different story and they will not follow through anything that is requested of them. As of right now, they have ruined my credit rating, but trust me, not for long. My mortgage was with Ditech (who, before Loancare, I didn't think they were all that great either), but Ditech filed bankruptcy and I was reassigned to Loancare, without giving me any choice. Legal action next against them and then I will re-finance. ANYONE would be better than Loancare. My suggestion - stay clear of them. They apply funds in such a way that a regular homeowner such as myself can not follow.

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  • 1 Review
    0 Answers

    AWEFUL RESPONSE TO CUSTOMERS!!!

    Posted on 7/26/2019

    MY NAME IS DOUG FETTERS, AND THIS IS AN ABSOLUTELY WORTHLESS COMPANY!!! I'VE BEEN TRYING TO GET A PAYOFF AMOUNT ON MY MORTGAGE LOAN FOR 30 DAYS, AND THEY EMAIL THE SAME FORM LETTER EACH TIME, THAT SAYS I WILL GET A RESPONSE IN THREE BUSINESS DAYS. IN THE MEANTIME I'M PAYING MORE INTEREST BY THE DAY! I'M VERY PISSED OFF NOT ONLY AT LOANCARE, BUT AT U.S. BANK FOR USING SUCH A WORTHLESS COMPANY TO SERVICE MY LOAN....VERY VERY POOR SERVICE!!!

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  • 1 Review
    0 Answers

    The most appalling customer service my wife and I have ever experienced.

    Posted on 2/17/2017

    My wife and I have a mortgage loan through this company. We had made a partial payment and were then told that we could not do so. We were told that this was a very common mistake and that they would fix the issue and report the issue to the credit reporting agencies. We were further told that the issue would be resolved on our credit within 30 days.

    45 days later, not only had the issue not been resolved, but they reported us late to the credit reporting companies again. After 6 phone calls to the company, the problem has not been resolved on their end and we have been told that managers would contact us back and no phone calls would be placed back to us, that we needed to verify the payments which we have done at least once a week since January 4th 2017, and also demanded that we send them proof that our credit was harmed by these reports.

    Every time we call, we are given different Explanations as to why the credit hasn't been updated and that there is no record of us calling in previously. Our credit scores have dropped over 120 points in a month and with a companies promise to fix the error and report back to the credit companies is disheartening when they are nothing by words and phrases to get you off of the phone. This is by far the worst company I have ever had the displeasure of working with and this company cares less about their clients and consumers than anyone or anything else.

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