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Loma Linda University Medical Center, Inc.

  412 inquiries |
Medical Clinics

11234 Anderson Street P.O. Box 2000
Loma Linda, CA 92354
| Get Directions

(909) 558-4647

http://www.lomalindahealth.org

24 Hours

Company Rating

B

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Customer Reviews

based on 3 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/30/2022

Take better care of the patients that come in for X Rays and I should have been allowed in the room with my 5 year old.

On March 23rd 2022 I took my son Ryder to see Sarah Walker, MD for follow up appointment following his recent diagnosis of Legg Calve Perthes Disease. When my five year old son went in for X Rays I requested to stay in the room wearing a vest as my son does not like to be without me. The technician guided me out the door and said, "no we're good, we'll let you know if we need your help." He proceeded to take several X rays. When I went to his appointment and seen the X Rays I was immediately upset to find that they did not protect his private areas. The metal rings from his shorts show up in the X Ray images and he took an excessive amount of X Rays a total of 6 are in my My Chart. He just needed images of his hips, they also so X Rays of his knees. I'm angry at the unprofessionalism and the fact that my 5 year old son was subjected to so many X Rays in one sitting. The fact that his private parts were not protected is absolutely ridiculous. There were two men technicians in the room that day the radiologist that electronically signed off is Juan Baez. The tech name on the images I had seen say Zalzaleh, Mohammad. I would have informed them of the importance of covering my sons scrotum. Make sure the two technicians that were there and in that room that day understand the importance of protecting the people they take X Rays of and to not take excessive unnecessary images.

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Complaints and Resolutions

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

1 complaints against Loma Linda University Medical Center, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

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Other Information

Company Info

Since 1967, Loma Linda University Medical Center, Inc. provides Clinical Programs such as Neonatal Care, Cancer Center, Outpatient Surgery, Infant Heart Transplant, Proton Treatments for Cancer and much more.

Primary Contact: Lucinda Betcher (Marketing Director)
Business Started: 7/1/1980
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Marketing Department
Matthew Plemons (Patient Relations Specialist )
Wagih Mikhail (Director of Patient Relations)
Angela Hines
Ronald Anderson (Principal)

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Addresses: