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Los Angeles Transfer and Storage complaints

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7753 Densmore Avenue
Van Nuys, CA 91406 | Get Directions

(855) 213-6322

http://www.losangelestransfer....

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Los Angeles Transfer and Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Los Angeles Transfer and Storage

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8/3/2021

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

7/8/2021

We recently moved from Seattle WA. to Grand Junction CO. We hired Los Angeles Transfer and Storage to pick our items and move them on 5/27/21. Because we were in the process of purchasing a home, we requested that our delivery be scheduled for 7/2/21. When I signed up with them they assured us that they regularly drive up to Colorado as it is one of their busy routes. Fast forward to now I called to ask on when we would receive our items and I was told usually it takes another 3 business weeks from the date we requested delivery and because it was an interstate move even that is not certain. This was never communicated to us when we were signing up. Because if this information was provided I would definitely would have not signed up with them. I have tried to call to talk to a manager to no avail and they say you cannot talk to the dispatch manager. We have closed on our house but are forced to live in a rental with no certainty of when our house hold goods will be shipped. We are at their mercy because we have already paid the required 60 down-payment. If you are able to intervene and help please do because I cannot get any response from the company. Resolution Sought I would like to receive my shipment asap and in good condition as they were picked up.

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