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Lowe's Home Centers, Inc.

  1,067 inquiries |
Hardware Retail Stores

1000 Lowes Blvd
Mooresville, NC 28117
| Get Directions

(800) 445-6937

http://www.lowes.com

Monday - Saturday: 7am - 1pm EST
Sunday: 10am - 9 pm EST

Company Rating

F

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Customer Reviews

based on 23 reviews.

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Complaint Experience

9%

Complaint Resolution Index (CRI)

292 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/1/2022

This crew should either be trained or not deliver any more refrigerators.

I bought a refrigerator feb 24, 2022. [Lowe's 3811 W Broadway Blvd, Sedalia MO] The next day it was delivered, and I was completely not satisfied with the hook up crew. Frankly, they did not know what they were doing. They dropped the refrigerator on its side hurting on of the employees, could not hook up the water supply, and tracked muddy dirty boots over my wool carpets. This crew should either be trained or not deliver any more refrigerators.

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Complaints and Resolutions

Total Amount in Dispute:
$955,720.00

Total Amount Settled:
$6,697.00

Complaint Experience

9%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

292 complaints against Lowe's Home Centers, Inc. closed in last 3 years.
Complaints Type of response
6 Making a full refund, as the consumer requested
0 Making a partial refund
18 Agreed to make an adjustment
11 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
255 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

We’re here to support you through every step of your home improvement journey. Never stop improving!

Primary Contact: Customer Service
Business Started: 1/1/1946
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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