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Luke Lowrey The Vertical Project

  270 inquiries |
Online Retailers |   Business Alert

9701 Wilshire Blvd 10th Floor, Suite L7L7
Beverly Hills, CA 90212
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(800) 991-3584

Company Rating

AAA

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege unauthorized charges or debits to accounts and deceptive billing practices in connection with various vertical jump improvement offers. Customers complain after agreeing to a one time charge for a vertical jump product or service they continue to receive unauthorized monthly deductions from their credit or debit account used for the initial payment. Complainants report when they agreed to the original charge there were no disclosures advising them they were agreeing to recurring monthly shipments. ~~The company has not responded to complaints presented by our office however one complainant has advised our office that the company did issue a refund for the unauthorized charge.

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Complaint Closing Statistics

0 complaints against Luke Lowrey The Vertical Project closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing the retail sale of excerise product via the internet.

Primary Contact: Luke Lowrey
Business Started: 3/1/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We urge caution! Complaints received for this company indicate that the company advertises athletic products and services on various internet sites. Customers who give credit or debit card information agreeing to a one time charge report the company continues to charge or debit accounts without authorization. Often you can unknowingly join a plan simply by accepting an introductory offer of merchandise or services. Continuity plans may offer an introductory "free trial period" to let you check out the merchandise or service and decide whether to join the plan. If you keep the merchandise beyond the free trial period or fail to cancel the service within the free trial period not only must you pay you automatically become a plan member. Joining a continuity plan means you agree to the plan's sales method as long as you're a member. You'll automatically get periodic shipments of merchandise or delivery of services. You won't get any announcements or rejection forms before each shipment or service period. The shipments or services continue until you cancel your membership.~~Sellers must give you information about the plan's terms and conditions clearly and conspicuously in their promotional materials. These terms may include; that you become a member if you accept the introductory merchandise or initial round of services unless you cancel; or that periodic delivery of merchandise or services will occur - with no further action on your part; and will continue until cancellation is received. It also must disclose a description of the merchandise or services you agree to buy say whether there's a minimum purchase and how often you'll receive the products or services. An explanation of the plan's billing procedure for each shipment or period of service must also be provided as well as the terms of the plan's refund or return policy; how and when you can cancel your membership; and the price of the goods or services if you fail to cancel including shipping and handling if applicable.~~Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

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Additional Info

DBAs:

The Vertical Project USA, Inc.

Websites:
There are no additional web sites.

Contacts:
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Addresses: