M Lane Construction ratings, reviews and complaints - General Building Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against M Lane Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

M Lane Construction provides full service construction including design build, interior and exterior remodel and additions, ironwork and outdoor hardscapes.

Primary Contact:	Michael Lane (RMB)
Business Started:	4/9/2018
Social:

About M Lane Construction

M Lane Construction is and will always be a family-owned company. Our team strives to be better than those before us. At M Lane Construction, our shared hope is that our vast knowledge of the various trades as well as years of experience would provide our clients with confidence that their home is in good hands. With a working partnership of various subcontractors and our own in house talent, we provide a unique one-stop shop experience. We are not just a work force to get your projects completed, but are a full-service provider that will complete the project from start to finish.

At M Lane Construction, we work from three main remodel approaches:

(1) What you NEED to have done, such as replace the water heater

(2) What you WANT to have done, such as install new flooring throughout the house

(3) What you DREAM to have done, such as create an open concept where there is none.

By focusing our thought process on what your dream is for your home, this allows for us to be long-term strategic with your budget. Using this type of approach will also provide a roadmap for future dream construction. Often, we find that our clients are appreciative when we can integrate all three approaches.

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Licensing

California State Contractors License Board

Verified License

License Number: 1047285
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

MBL Creative Partners, LLC

Websites:
There are no additional web sites.

Contacts:

Beverly Lane (Manager)

Brian Chung (RME)

Information