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Reputation Report

McDonald's Corporation

  1,194 inquiries |
Fast Food Restaurants

One McDonald's Plaza
Oak Brook, IL 60523
| Get Directions

(800) 244-6227

http://www.mcdonalds.com

Contact us for business hours.

Company Rating

F

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Customer Reviews

based on 48 reviews.

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Complaint Experience

1%

Complaint Resolution Index (CRI)

75 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/18/2020

Customer Service Issue.

I parked on the establishment lot and entered wearing a face guard due to Covid19. I purchased a large cup coffee receiving back my change and a receipt I received my item (Coffee). I took to my transportation because there's no dinning- in, mins later wearing a face guard I re-entered McDonald's with receipt in hand due to I needed to use the restroom?? It was stated to me I would have to purchase another beverage are food item in order for me to use there restroom facilities with me proving to the employees soon after the manager showing my receipt. I had just purchased a large cup of coffee inside of the McDonald's establishment. Investigate why is this type of treatment is taking place with McDonald's, purchasing receipt proving customers to use their restroom??

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Complaints and Resolutions

Total Amount in Dispute:
$1,559.00

Total Amount Settled:
$0.00

Complaint Experience

1%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

75 complaints against McDonald's Corporation closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
74 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Since 1955, we’ve been proud to serve the world some of its favorite food. And along the way, we’ve managed not just to live history, but create it: from drive-thru restaurants to Chicken McNuggets to college credits from Hamburger U and much more.

Primary Contact: Steve Easterbrook (President and CEO)
Business Started: 3/1/1955
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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