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McDonald's Corporation complaints

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110 North Carpenter Street-One McDonald's Plaza
Chicago, IL 60607 | Get Directions

(800) 244-6227

http://www.mcdonalds.com

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Total Amount in Dispute:
$32,492.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

61 complaints against McDonald's Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
60	Unanswered

61 complaints against McDonald's Corporation

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3/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

3/4/2024

I went to this McDonald's 37217 47TH ST E PALMDALE, CA 93552 US they had no warning or sings that this McDonald's was only accepting 2 orders per car I have a family of 4 including myself. We went to this location as we always do and told the drive thru representative we had 3 mobile orders she rudely interrupted my wife and told her she could only take 2 orders the 3rd one would have to get off and order in the counter. She had us wait 2 minutes I went inside to ask to speak to a manager , I gave the manager my order number asked when this rule was implemented he could not say he did tell me they were busy and from now on only accept 2 orders per car. I asked to please see the rule and sings that inform us of that change he couldn't provide me one piece of paper or online rule. My food was cold by the we came home because of this unfortunate error in that McDonald's false rules and policies. I called McDonald's corporate and was received by another rude representative who just ended the call and patched me over to the automated rating system. I guess the truth hurts. It's okay I'll take my business to Tommy's, burger king or even in n out. I don't have to take this all I asked was for a friendly experience and a good not expensive meal but I was asking for too much at McDonald's. McDonald's headquarters should really take action for these franchises that are making the brand look bad paying employees that don't want to be there or worst tampering with customers food. Resolution Sought I want my family refund and an apology from this person who runs that McDonald's I want him or her or they to put up some sings that implement that rule change. I want McDonald's to reach out to me because I still have more to say about this matter but I can't because I ran out of character's. We are loyal customers to that McDonald's every weekend we are there with our kids ordering 4 separate orders thru the application because that's were all the deals are at. Customer service is not great.

3/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $34.00 Amount Settled: $0.00

Customer Complaint

2/20/2024

I ordered Mcdelivery and it was supposed to be delivered at 7:25. It's now 7:36. They stayed they are looking for a driver. They shouldn't have the service if they don't have a driver. They don't know if I will get my food and won't refund my money for 1-3 business days Resolution Sought My money today

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