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PO Box 60178
Palo Alto, CA 94306
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(888) 325-2168

http://www.mercari.com

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Total Amount in Dispute:
$23,320.00

Total Amount Settled:
$648.00

Complaint Experience

8%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

73 complaints against Mercari closed in last 3 years.
Complaints Type of response
4 Making a full refund, as the consumer requested
0 Making a partial refund
3 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
66 Unanswered

73 complaints against Mercari

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5/25/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $76.98 Amount Settled: $76.98

Customer Complaint

5/23/2022

I bought a Nendroid and it showed it was delivered FedEx on May 18th. They took the money out of my account but I never received I received this item.. When I go through Mecari they tell me I have to take it up with federal express the company who shipped it. The company who shipped it. FedEx was no help. Automated system answering. Resolution Sought Refund my $. Fed Ex says they delivered it and we were home and also we have Ring doorbell and camera.

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Company Response

5/25/2022

They got back to me and gave a credit so everything is ok now. Thanks for your help.

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6/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10.70 Amount Settled: $0.00

Customer Complaint

5/19/2022

I ordered a poster on Mercari and it was delivered in Chicago, ILL. I Live in Huntington WV . Because It was delivered I have 3 days to rate the seller for something I have not received and paid for. Mercari customer service has run me around. Told me to contact usps. They finally told me to wait 7 days, but if I don't rate the seller in 3 days she gets paid and its closed. I AM out the $10.70 Item ID# M34447068856 with No Product when that happens. The seller has been running me around also. I requested a refund and they said I have to wait 7 days. So now day after tomorrow I will be forced to give the seller a bad rating for a product I have Not received and she will be paid. I will never buy Or sell anything on this platform again. I have money in my account waiting on sales and they sent me a final warning to close my account after I complained . I AM worried that they are going to close my account and keep my money from sales and for the Item I purchased and have not received. I can not support such bad business practices. I was a good seller and they just tore me down over trying to buy a $10.70 birthday present. Resolution Sought Refund for order ID # M34447068856 and payment for sales

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