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Reputation Report

1420 Kettner Blvd. #100
San Diego, CA 92101
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(877) 350-0771

http://www.metals.com

Company Rating

F

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/12/2019

Unsolicited phone calls.

Unsolicited call received, caller was very rude and stated that apparently I didn't give 'a crap'.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints generally allege the misrepresentation of services, failure to buy back coins, failure to pay fees, coins worth significantly less than represented, and difficulty contacting the company. Some complainants are senior citizens that have invested their savings.

The company responds to some complaints by contacting the complainant directly to offer resolution. In most cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against TMTE, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is the sale of precious metals.

Primary Contact: Anthony Bowers (In House Compliance Officer)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

Agency: Commodity Futures Trading Commission/CFT
Description: On September 22, 2020, the Commodity Futures Trading Commission (CFTC) and 30 state regulators that are members of the North American Securities Administrators Association (NASAA) filed a joint civil enforcement action in the U.S. District Court for the Northern District of Texas against two precious metals dealers and their companies TMTE, Inc., d/b/a Metals.com, Chase Metals, LLC, Chase Metals, Inc. (collectively "Metals.com"), Barrick Capital, Inc. and its principals, Lucas Asher a/k/a Lucas Thomas Erb a/k/a Luke Asher and Simon Batashvili with executing an ongoing nationwide fraud that solicited and received more than $185 million in investor funds to purchase fraudulently overpriced gold and silver bullion. Tower Equity, LLC is also charged as a relief defendant.

On September 22, 2020, the U.S. District Court for the District of Northern District of Texas entered a restraining order freezing the assets of Matals and the relief defendant and permitting the CFTC and the states to inspect all relevant records. The court also appointed a receiver to take control of Metals.com, Barrick, and Tower Equity, as well as the assets of Asher and Batashvili.

The CFTC investigated this matter in parallel with state securities regulators. This enforcement action is the largest joint filing in CFTC history with state regulators, and the first resulting from a 2018 information sharing agreement between the CFTC and NASAA, which represents state and provincial securities regulators in the United States, Canada, and Mexico.
The complaint alleges that, from at least September 1, 2017 to the present, the defendants fraudulently solicited and received over $185 million in customer funds—including more than $140 million in retirement savings—from at least 1,600 persons throughout the United States for the purpose of purchasing precious metals bullion. The defendants targeted a vulnerable population of elderly persons with little experience in precious metals. Through their fraudulent solicitation, the defendants deceived customers into purchasing precious metals bullion at grossly inflated prices that bore no relationship to the prevailing market price. The overcharges averaged from 100 percent to more than 300 percent over the prevailing market price. In the end, nearly every customer lost the vast majority of their funds deposited with the defendants.

As the complaint alleges, to perpetuate their fraud, when questioned by customers about the value of the precious metals bullion they purchased, the defendants falsely claimed that the precious metals bullion were rare and carried a premium far above the base melt value. In fact, the precious metals bullion were significantly less valuable than the defendants claimed.

In the continuing litigation against the defendants, the CFTC and the states seek disgorgement of ill-gotten gains, civil monetary penalties, restitution, permanent registration and trading bans, and a permanent injunction against further violations of the Commodity Exchange Act, CFTC regulations, and state laws, as charged.

Details of the complaint can be found

here. Details of the restraining order and appointment of receiver is available also.


Date of Action: 9/22/2020

Comments and Analysis

Business Consumer Alliance urges anyone considering investing to use caution. It is important that you do your research before buying gold stocks and funds, bullion and bullion coins, or collectible coins.
Here are a few tips to consider:
• If you are buying bullion coins or collectible coins, ask for the coin's melt value which should be available.
• Choose a reputable dealer or financial advisor that has specialized knowledge.
• Search online for the business name using words like "review", "complaint", "lawsuit" or "enforcement". This can reveal much information about the business and potential problems.
• Obtain your own independent appraisal of the specific product you're considering. The seller's appraisal might be inflated.
• When considering investing thing about additional cost for items such as insurance, a safe deposit box, or offsite storage rental to safeguard bullion, etc. These costs will cut into the investment potential.
• Avoid high pressure sales tactics and walk away from sales pitches that minimize risk of investing. Any reputable dealer or seller will be upfront about the risks.
• Always get a receipt for your transaction.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Stuttgart Industrial, Inc.
Barrick Capital, Inc.
Chase Metals, LLC
Metals.com
Chase Metals, Inc

Websites:

Contacts:

Conor Oreilly (Compliance Manager / Inhouse Counsel)
David Weiss (Chief of Global Compliance)
Gerald Pitts (Director)
Graham Norris (CEO)
Michael Kendall (Sr. Portfolio Manager)

Other Categories:

Addresses: