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1420 Kettner Blvd. #100
San Diego, CA 92101
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(877) 350-0771

http://www.metals.com

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Total Amount in Dispute:
$1,125,436.00

Total Amount Settled:
$165,592.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints generally allege the misrepresentation of services, failure to buy back coins, failure to pay fees, coins worth significantly less than represented, and difficulty contacting the company. Some complainants are senior citizens that have invested their savings.

The company responds to some complaints by contacting the complainant directly to offer resolution. In most cases the company failed to respond to complaints.

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Complaint Closing Statistics

20 complaints against Metals.com closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
1 Refusing to make an adjustment
2 Refuse to adjust, relying on terms of agreement
15 Unanswered

20 complaints against Metals.com

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6/7/2020

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $142,892.10 Amount Settled: $142,892.10

Customer Complaint

5/8/2020

Yes I would like for them to buy back the 1/2oz silver 2019 Royal Canadian Mint Polar bear coins that I Paid $26.91 each for a total price of $142,892.10 they said that they would buy back the coins when I want to. I found out that the coins are only worth $7.43 each. That's a $ 103,438.8 loss for me what's going on? And now silver is about $1.00 more an 0z. now than when I bought it. Resolution Sought I want them to buy those coin back for what I bought them for in 1919. I need my money and I cant get it. I just want back what I PAID FOR What a rip off. PLEASE HELP ME.

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Company Response

5/26/2020

This review is in violation of the Business Consumer Alliance terms and conditions. Specifically, "BCA" does not accept reviews that are more than a year old. See www.checkbca.org/faq We disagree with the customers valuation of the retail products he purchased. Metals are a dynamic market and move up and down on a minute by minute basis. The customer agreed he understands volatility in his mutually agreed on account agreement. If the customer would like accurate liquidation prices he is free to contact our friendly 5 star staff during business hours. We historically have amount the lowest prices on metals in the world and the highest customer satisfaction ratings. Thank you

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6/2/2020

RESPONSE: Complaint was not answered Amount in Dispute: $28,756.00 Amount Settled: $0.00

Customer Complaint

5/7/2020

I have not been able to reach Randy Kohl Senior Portfolio Manager nor anyone in operations. I would like to cash out my money. I have tried to contact them by phone and email but, no response. Resolution Sought I want my money back!!

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