Complaints for Minutes and Compliance Affairs in Los Angeles, CA

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One customer states the company is using deceptive advertising in their solicition. The customer states the company sent a bill requesting $125.00 to file corporate minutes. The customer did not recall paying this bill in the past, and checked with an attorney and was told that the bill was actually a solicitation. The customer feels the solicitation is misleading because it requests that payment and an information sheet be returned by the deadline, and it appears to look like a genuine bill. The complaint is pending a response.

Complaint Closing Statistics

0 complaints against Minutes and Compliance Affairs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Minutes and Compliance Affairs complaints