MoveWheels reviews

The bait and switch is unethical.

I was quoted $1800 to move two vehicles from California to Illinois from Beverly. I was told that I would only pay $100 when cars are picked up on Wed. 4/24 and that the remaining balance would be due on delivery 4/28. Perfect, so I thought. After I provided Beverly with my cc information 2 days later I receive a notification from my bank showing that $600 had been taking out of my account. Mind you no one has picked up my car. When I called and emailed Beverly provided me with conflicting information. This is what she said "There was a change of the driver,(Due to Covid 19 the original driver was not able to make it, so we had to use another one and therefore I sent you this email so that you have the right info right away! and this carrier is using another type of the insurance and that is why since it is a new carrier company- the breakdown on the payment is different. It makes absolutely no changes on your total bill which is $1802 for two cars. Your credit card was PRE-AUTHORIZED for the amount that will be deducted after pickup. It will not be charged again, don't worry." No one called to tell me that my card was being charged or that there had been any type of change. All she said was sorry for the inconvenience and that I would not have to pay anything else until cars were delivered. Cars were picked up on Thursday and my card was charged $200 on Friday. When I called they said they had to pay for taxes and tolls. No one called to tell me this prior to charging card.