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Mr. Cooper

  1,193 inquiries |
Mortgage Loan Originators

PO Box 619098
Dallas, TX 75261
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(855) 781-7961

Monday-Thursday: 7 am- 8 pm Friday: 7 am-6 pm Saturday: 8 am- 2 pm

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Customer Reviews

based on 2 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/6/2020

Charlatans is a polite way of putting it.

This company filed a foreclosure that belonged to a couple in Pa . against my husband and I in NJ..Hid it in an upper court search..NEVER served us..Presented in their complaint to the courts that I took possession of the home and it was my primary residence..Served notice to the owners and me at the owners address in PA..NEVER SERVED my husband and I with any manner of due diligence..Lied in their complaint about our residence in order to obtain the judgement...AND whatever JUDGE in Luzurn Co. Pa, was the hearing the case NEVER checked (his ) (her ) facts when ordering said judgement. To top it off..Maribella Alverez, YES THAT IS HER NAME..with Mr. Cooper, the escalation unit RIP OFF ARTIST, proceeded to tell me when I asked for evidence of a mortgage that I Hud one form. she replied..You were not the signer on the mortgage , therefore I can not give you that..NOW..I found this little party favor out only bc I applied for a mortgage ...after selling my home, never suspecting that I would be declined based on my debt and credit history..Now looking at being homeless in a few short weeks, and shelling out money for an attorney as well as loosing money on the purchase of a new home.. In closing MS. ALVEREZ accused me of MORTGAGE FRAUD..NEVER LIVED A DAY IN pa. and NO JUDGE up there is going to tell me I did..NO government agencies willing to stop this "FORECLOSURE" mill. Both Mr. Cooper and their CHARLATAN attorney known as MANLEY out of Ohio have been litigated against for this and allowing strangers sign notes on homes they didn't own..ELECTRONICLY..Our government allows them to still be a contender in mortgage fraud. In doing some investigating..THEY ALSO LENT this couple over 3 X the amount their home was ever worth..DISGUSTING..I would not let them finance a snow cone..CRIMINALS is all they are. Now I find myself shelling out money to an attorney to address this..The government allowed them to do this..The government should be supporting my legal fees..UNBELIEVABLE>

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Mr. Cooper closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Mr. Cooper aims to be the friendliest, most trusted advocate for every customer, whether we're helping you with a loan, refinancing, or simply servicing your existing loan.

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Business Started: N/A

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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