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2118 Wilshire Blvd., Suite 1008
Santa Monica, CA 90403-5784
| Get Directions

(888) 704-1900

http://www.mylife.com

24 hour service

Company Rating

F

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Customer Reviews

based on 1 review.

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Complaint Experience

2%

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/16/2020

Move the terms and conditions to a clearer position.

On my life website when you click the $1 subscription option , at the very bottom after the accept button is fine print about an autorenewel. The site is not clear and putting a terms and conditions after the accept button is sketchy.

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Complaints and Resolutions

Complaint Experience

2%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants generally allege that the company automatically renews memberships and debits accounts. Some customers report signing up for the service based on a low monthly rate but are charged for a non-refundable yearly or a lesser term subscription up-front. In some cases complainants are dissatisfied that their information is posted on the company’s website and request its removal.~~The company generally responds by providing refunds and states that accounts are set to auto-renew at the end of the subscription term unless the customer disables the auto-renew feature before the renewal is processed. In response to the amount of the charges they state that customers signed up for a term account with a monthly subscription rate billed up-front for the entire term and is listed in several places on the order page. The company promptly removes profiles when requested and also states that the information was gathered from public sources.

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Complaint Closing Statistics

59 complaints against My Life closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
58 Unanswered

Other Information

Company Info

MyLife provides a people search tool. They can help you reconnect with friends, family and others.

Primary Contact: Aaron Taylor (Sr. Director Customer Care)
Business Started: 11/20/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Reunion.com
Mylife.com
Mylife.com, Inc.

Websites:
There are no additional web sites.

Contacts:

Armen Avedissian (VP of Business Intelligence)
Paul Hart (Senior Vice President, General Counsel)
Rachel Glaser (CFO and COO)
Sandy
Jeffrey Tinsley (CEO)

Other Categories:

Addresses: