I have never, ever wrote a review in my life-until now. I am EXTREMELY forgiving but this company has pushed me over the edge. I moved and got married so I needed a state change and a name change on my title for my leased vehicle. This is WHAT THIS COMPANY DOES so I didn't think I was asking for much. Got refunded my name change and when I called they said it was a, "mistake that someone canceled my order on accident." So I reordered it. Then the status online said VOIDED but when I called the rep said everything looked like it was completed and went through-huh? In between all this I had an incompetent customer service rep make a three way call with me, him and Nissan and HE HUNG UP IN THE MIDDLE OF THE CONVERSATION because I asked the Nissan rep a question-WTF. They left out a ton of information, horrible customer service, dissapointing line of communication, inconsistent status on website. When my lease is up I am doing everything in my power to work with a car company that does not work with this joke. The fact that they are still a company in operation is truly terrifying.
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