Nanny Connection ratings, reviews and complaints - Nanny and Au Pair Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Nanny Connection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is babysitting.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

When it comes to entrusting children to a nanny or babysitter, parents know they must select a caregiver very carefully. The California Community Care Licensing Division maintains a database that uses the California Criminal History system to check fingerprints, any substantiated reports of child abuse, and the FBI’s criminal history record of applicants.

This database, referred to as TrustLine, is a powerful resource if you want to hire a nanny or license-exempt child care provider. But it is still your responsibility to make certain that a caregiver is cleared by TrustLine. Nannies and babysitters placed through employment agencies must be listed on the TrustLine registry or be a current applicant. To verify if a prospective care giver is registered, you can call the Trustline at 800-822-8490, or visit their website at www.trustline.org

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Careful review of the contract terms and conditions should be taken into consideration before signing. Problems with this type of company generally stem from the fact that contracts are vague in failing to confirm verbal promises or specify the criteria set by the employer. Insist that the company confirm any unclear issues and all verbal promises in writing. Carefully interview potential employees; confirm that the person has been cleared by the California Department of Justice Trustline at (800) 822-8490, and ask for proper identification and evidence of a green card.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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Reputation Report

Nanny Connection

Complaints and Resolutions

Other Information