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National Tax Experts complaints

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500 North Brand #450
Glendale, CA 91203 | Get Directions

(800) 406-7049

http://www.nattaxexperts.com

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Total Amount in Dispute:
$62,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against National Tax Experts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against National Tax Experts

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12/30/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

11/3/2021

We hired National Tax Experts in Feb. to provide assistance in a tax issue. We had 3 or 4 conversations and they spoke to the IRS on 2 occasions. They have failed to respond by email or phone since May. The IRS has now attached our social Security payments whitch is currently our only income. Any assistance will be appreciated. Resolution Sought Since they have provided little to no service, I would like a complete refund.

Company Response

12/8/2021

12/8/21REVISED: We have been in active communication with the client Mr. Proctor and have spoken with him directly regarding his case and concerns, to which have been resolved. =================================================================================================== Please be advised that we have spoken with Mr. Proctor regarding his case and concerns. Thank You

Customer Rebuttal

12/22/2021

Consumer states; I have not heard back from National Tax Experts.

Company Final Response

12/28/2021

We have reached out to Mr. Proctor via email. Thank You

10/26/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $50,000.00 Amount Settled: $0.00

Customer Complaint

9/28/2021

I signed on with them to do an offer in compromise for my IRS back taxes owed and then added on my state back taxes owed. My case went unto 2 years with them extending it as it gets closer to another year and they request me to do my taxes for the upcoming year then they will process. Again it sits for another year and they confirm that the only years included in my case are two years out of the 8 years that we have discussing all along and holding on for 2 years to process my case. Now that they've charged me extra for my state back taxes, they are telling me that I have paid for them to do my state taxes which are done already. I was charged another $4,000 for this. After calling over 10 more times, and demanding for a refund, they finally get me over to the resolution team which has no clue how much I have paid to this company already and are saying today that they can do an offer in compromise for me for my state back taxes if I pay them another $1,500. I am demanding a full refund because NOTHING is updated or being done. I do NOT want to WASTE any more time on this. I want my FULL REFUND so I can go to a local tax attorney to get this resolved for me. Resolution Sought REFUND ME so I can go to someone else and get my taxes resolved.

Company Response

10/13/2021

As a service based company, the satisfaction of our clients is our number one priority. After a thorough review of the file, we strongly contend the substance of the complaint. The client came to us the significant balance for both the federal and the state governments. In addition, she had multiple unfiled tax years, all of which carried additional balances. Our inability to completely close the files stems from this chronic owing . That being said, we applied for and were granted a hardship on the client's behalf for the federal portion of the debt. As to the portion of the case, we are awaiting an end-of-yeah change in financial circumstances that the client told us about approximately two weeks ago that will significantly alter the resolution of the state tax debt. That being said, if the client would like a refund, we merely request that she make the request to us directly, rather than through third parties. Thank you and we look forward getting this matter resolved.

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