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Reputation Report

Netflix, Inc.

  731 inquiries |
Internet Services

100 Winchester Circle
Los Gatos, CA 95032
| Get Directions

(408) 540-3700

http://www.netflix.com

Online 24/7

Company Rating

F

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Customer Reviews

based on 2 reviews.

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Complaint Experience

10%

Complaint Resolution Index (CRI)

31 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/29/2017

Billed for Fraudulent International Netflix accounts.

I was a longtime Netflix customer of over ten years. However, we recently realized that we were being double billed by Netflix. As it turns out, four fraudulent international Netflix accounts in Mexico and Canada were being billed to our debit card. Mind you, these fraudulent accounts did not match our name, address or even country. Netflix's fraud detection is seriously lacking if that can occur. We were told that we will not be provided a refund for the charges because the fraudulent accounts had usage. In the case of fraud, account usage/viewership should not be used to determine whether a refund is issued. We are left holding the bag for $99.81 in fraudulent charges. We have terminated our account with Netflix. I will never do business with them again. I implore everyone to monitor all charges from Netflix like a hawk because if anything goes wrong it appears that Netflix would rather lose customers than do right by them.

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Complaints and Resolutions

Total Amount in Dispute:
$1,106.00

Total Amount Settled:
$0.00

Complaint Experience

10%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

31 complaints against Netflix, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
2 Refuse to adjust, relying on terms of agreement
28 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Netflix, Inc. is an Online Monthly Subscription-Based rental service.

Primary Contact: Katelynn Freese (Corporate Resolutions Team)
Business Started: 8/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Netflix, Inc. (Headquarters)

Websites:
There are no additional web sites.

Contacts:

Kristy Grey
W. Barry Mc Carthy, Jr. ( (CFO))
Accounts Payable
Reed Hastings (CEO)
Barry Mc (CFO)

Other Categories:

Addresses: