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100 Winchester Circle
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(408) 540-3700

http://www.netflix.com

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Total Amount in Dispute:
$1,122.00

Total Amount Settled:
$0.00

Complaint Experience

3%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

31 complaints against Netflix, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
29 Unanswered

31 complaints against Netflix, Inc.

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11/12/2020

RESPONSE: Complaint was not answered Amount in Dispute: $15.99 Amount Settled: $0.00

Customer Complaint

10/19/2020

Dear Madam & Sir: This is my complaint regarding Netflix.com . Netflix charged me $15.99 on Sept. 9th 2020 from my Visa credit card. I used Netflix many years ago for a month free trail. After I cancelled the free trail, I never used Netflix again. I had to go through the trouble of cancelling my credit card. This is a fraud case charged by Netflix. We should be alerted of such violation. Resolution Sought This is a fraud case charged by Netflix. We should be alerted of such violation.

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10/8/2020

RESPONSE: Complaint was not answered Amount in Dispute: $8.99 Amount Settled: $0.00

Customer Complaint

9/14/2020

subscription. Company has produced a movie and exploited miner children. Upon cancelling my subscription they charged my account to leave open additional month. Resolution Sought My money reimbursed to my account immediately. I am reporting to a federal prosecutor as well.

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