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Customer Reviews

Showing 2 recent reviews for Netflix, Inc.

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Posted on 6/29/2017

Billed for Fraudulent International Netflix accounts.

I was a longtime Netflix customer of over ten years. However, we recently realized that we were being double billed by Netflix. As it turns out, four fraudulent international Netflix accounts in Mexico and Canada were being billed to our debit card. Mind you, these fraudulent accounts did not match our name, address or even country. Netflix's fraud detection is seriously lacking if that can occur. We were told that we will not be provided a refund for the charges because the fraudulent accounts had usage. In the case of fraud, account usage/viewership should not be used to determine whether a refund is issued. We are left holding the bag for $99.81 in fraudulent charges. We have terminated our account with Netflix. I will never do business with them again. I implore everyone to monitor all charges from Netflix like a hawk because if anything goes wrong it appears that Netflix would rather lose customers than do right by them.

Posted on 7/29/2015


I love Netflix!! You guys have a great price and no commercials!!! I have never had any major issues with Netflix and I have been with you guys for 5 years! You guys make me happy. Keep up the awesome work and your excellent customer service!