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Newport Beach Dental Associates

55 inquiries |
Dental Office

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1501 Superior Avenue, Suite #100
Newport Beach, CA 92663 | Get Directions

(949) 650-6772

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/28/2015 Melody C.

Overcharge, insurance fraud, and scammers

I was informed that I had a few cavities that needed to be filled(Mr. Helf) I went in to get them filled and four days later I was in such terrible pain that I could barely function. I decided to go back and have the cavity looked at by another dentist in the same office. He adjusted the fillings and replaced one. One week later, I was experiencing even more pain, so I went back several more times after (11 times) and finally last Friday I was informed that my tooth had an infection and that I needed a root canal. They quoted me $1,138 out of pocket and my insurance company would cover $600. So, in total my root canal would cost $1,738.00. Not only were they over charging me but they were committing insurance fraud. They were charging my insurance company and having me cover the entire amount so they could pocket the entire amount. I decided to get a different opinion, $375-$500 out of pocket for me. Newport Beach Dental Associates are complete scammers.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Newport Beach Dental Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing dental care services.

Primary Contact:	Karen Field (Office Manager)
Business Started:	N/A
Social:

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Licensing

California law requires all practicing Dentists to obtain licensing and register with the Dental Board of California. The goal of the Board is to ensure only qualified persons are providing dental care to California citizens. The Board accomplishes this goal by licensure of only those persons who have demonstrated the necessary knowledge and skill to practice dentistry safely.

For the most up-to-date information on this license, you can call toll free (877) 729-7789 or call (916) 263-2300, you can email
dentalboard@dca.ca.gov or visit the website, www.dbc.ca.gov/verification/license_verification.shtml.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Sarah (Office Manager )

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