• Category:
  • Address:
    136 North Grand Central Avenue #148
    West Covina, CA 91791
  • Phone:
    (888) 415-5177
  • Website:
  • Social:
    Nextbook USA on YouTube 
  • Hours:
    Monday - Friday:
    8am to 5pm PST
  • Primary Contact:
    Customer Service
  • Business Started:
    9/16/2010

This company's business is electronic equipment manufacturer.

1,134 inquiries

Company Rating

The rating assigned to a business is determined by our composite score of such factors as its type of business…

Full Rating Explanation
F

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

See more photos and videos on Business Reviews

BCA Company Reviews

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints Type of Response
2Making a full refund, as the consumer requested
0Making a partial refund
3Agreed to make an adjustment
0Refusing to make an adjustment
3Refuse to adjust, relying on terms of agreement
8Unanswered
0Unassigned

Total: 16 complaints

Complaint Experience

44%

Complaint Resolution Index (CRI)

CRI Explanantion
BCA's Summary and Analysis of customer complaints and company responses:

Complaints allege problems with the product shortly after purchase. Some complainants report the tablet shutting down even when fully charged not turning on at all the sound not working the inablility to connect to the Internet or not being able to download an App. Several complaints allege poor...Read more

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Be advised that this company offers a 1year limited warranty. According to the company any physical damage to any item voids the warranty. In the company's opinion physical damage includes items that have suffered or been damaged thro...Read more

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

BCA has no information regarding advertising review at this time.