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Nextbook USA

  1,102 inquiries |
Electronic Equipment Retail |   Business Alert

136 North Grand Central Avenue #148
West Covina, CA 91791
| Get Directions

(888) 415-5177

http://www.nextbookusa.com

Monday - Friday:
8am to 5pm PST

Company Rating

F

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Customer Reviews

based on 4 reviews.

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Complaint Experience

43%

Complaint Resolution Index (CRI)

14 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/1/2019

Nextbook does not stand behind their product. I have a tablet that has never worked in they refuse to fix it or refund money

This company has an F rating and they deserve it. I called and got customer service but it was not customer service really. They say it's too old even though it's never been used and it's brand new I have the receipt and they still won't refund or fix it. I would not buy anything from them ever again.

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Complaints and Resolutions

Total Amount in Dispute:
$832.00

Total Amount Settled:
$230.00

Complaint Experience

43%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints allege problems with the product shortly after purchase. Some complainants report the tablet shutting down even when fully charged not turning on at all the sound not working the inablility to connect to the Internet or not being able to download an App. Several complaints allege poor customer service when they contacted the company to report the issues they were having. Others state long waits on hold when contacting the company by phone calls getting disconnected or without warning getting transferred to a voicemail to leave a message. In some instances consumers allege their phone messages were not returned and when they attempted to go on the company's website to seek assistance the website would not accept their request. Some customers reported their products were replaced multiple times and they still experienced the same issues with their replacements.The company generally responds to complaints by first offering to troubleshoot the problem. Then if the troubleshooting does not resolve the issue and the consumer falls under the guidelines of the 1 year limited warranty the consumers are given instructions to send the product back for repair and in some cases a replacement.

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Complaint Closing Statistics

14 complaints against Nextbook USA closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
3 Agreed to make an adjustment
0 Refusing to make an adjustment
3 Refuse to adjust, relying on terms of agreement
7 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

We commit to offering world-class designed consumer electronic products.

Primary Contact: Customer Service
Business Started: 9/16/2010
Social:

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Licensing


We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Be advised that this company offers a 1year limited warranty. According to the company any physical damage to any item voids the warranty. In the company's opinion physical damage includes items that have suffered or been damaged through alteration improper installation mishandling misuse neglect accident or by removal or defacement of the factory serial number/bar code label(s). To avoid any type of delay it is important consumers have their products registered have the original purchase receipt box and paperwork. The return policy states the products are serviced and there are no refunds.

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Additional Info

DBAs:

E Fun

Websites:
There are no additional web sites.

Contacts:

Maribel San Juan (Customer Service Representative)