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Total Amount Settled:
Complaint Resolution Index (CRI)
BCA's Summary and Analysis:
Complaints allege problems with the product shortly after purchase. Some complainants report the tablet shutting down even when fully charged not turning on at all the sound not working the inablility to connect to the Internet or not being able to download an App. Several complaints allege poor customer service when they contacted the company to report the issues they were having. Others state long waits on hold when contacting the company by phone calls getting disconnected or without warning getting transferred to a voicemail to leave a message. In some instances consumers allege their phone messages were not returned and when they attempted to go on the company's website to seek assistance the website would not accept their request. Some customers reported their products were replaced multiple times and they still experienced the same issues with their replacements.The company generally responds to complaints by first offering to troubleshoot the problem. Then if the troubleshooting does not resolve the issue and the consumer falls under the guidelines of the 1 year limited warranty the consumers are given instructions to send the product back for repair and in some cases a replacement.
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