Find a reputable business?

Complaints and Resolutions

136 North Grand Central Avenue #148
West Covina, CA 91791
| Get Directions

(888) 415-5177

http://www.nextbookusa.com

Monday - Friday:
8am to 5pm PST

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$832.00

Total Amount Settled:
$230.00

Complaint Experience

46%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints allege problems with the product shortly after purchase. Some complainants report the tablet shutting down even when fully charged not turning on at all the sound not working the inablility to connect to the Internet or not being able to download an App. Several complaints allege poor customer service when they contacted the company to report the issues they were having. Others state long waits on hold when contacting the company by phone calls getting disconnected or without warning getting transferred to a voicemail to leave a message. In some instances consumers allege their phone messages were not returned and when they attempted to go on the company's website to seek assistance the website would not accept their request. Some customers reported their products were replaced multiple times and they still experienced the same issues with their replacements.The company generally responds to complaints by first offering to troubleshoot the problem. Then if the troubleshooting does not resolve the issue and the consumer falls under the guidelines of the 1 year limited warranty the consumers are given instructions to send the product back for repair and in some cases a replacement.

Read More

Complaint Closing Statistics

13 complaints against Nextbook USA closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
3 Agreed to make an adjustment
0 Refusing to make an adjustment
3 Refuse to adjust, relying on terms of agreement
6 Unanswered

13 complaints against Nextbook USA

Sort by

4/16/2019

RESPONSE: Agreed to make an adjustment Amount in Dispute: $49.87 Amount Settled: $49.87

Customer Complaint

4/2/2019

I bought a Nextbook tablet, Ares 8A, model #NX16A8116K PK, Serial #YFGV0317036942 and it will not boot. It's never been used. I have the receipt and packaging. The company will not replace it and the store where purchased will not refund my money. I want a tablet that works. This one will not even boot up. It turns on and then turns off. Resolution Sought Either replace it or refund money.

Read More

Company Response

4/3/2019

We will contact customer to go through the warranty, as long customer has receipts and there no damage to the tablet. We will be able to replace it with a brand-new tablet for all that we would walk the customer through some troubling shooting step if the step does not work, we will proceed through the 1 year warranty.

Read More

3/31/2019

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $80.00 Amount Settled: $80.00

Customer Complaint

3/14/2019

Bought a next book for Valentines Day for my son.. on the 12th of February..I purchased it for 80 dollars..with tax..so after a few days of having it. My son said something was wrong with it. It wouldn't charge...it was defective.. so, I then in turn tried to return it.. well it was past the return policy..that was never mentioned to me nor the receipt..it was a 14 day policy. Wal-Mart refused to return it and called next book.. they were supposed to send me a shipping label..after a week nothing has came in the mail..then tried to call this morning their phone number has been disconnected.. Resolution Sought I want a full refund it had not even been 3 weeks that I bought the Next Book.. and no refund from either company.. and Next Book has not followed though on a shipping label..and will only replace the Next Book.. it's a piece of crap! I feel Wal-Mart and Next book are in a scam together!

Read More

Company Response

3/18/2019

We have received Ms. Marshall email that she sent to us. We do require her to send of a proof of purchase from Walmart to proceed with the Warranty for a new replacement. We will contact Ms. Marshall to explain we require her receipt to proceed.

Read More