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NorthStar Moving Company

 Member | 2,327 inquiries |
Moving and Storage Companies

633 West 5th Street #2684
Los Angeles, CA 90071
| Get Directions

(800) 275-7767

http://www.northstarmoving.com

Monday - Friday: 7:30 am - 7:00 pm
Saturday: 9:00 am - 5:00 pm
Sunday: 9:00 am - 3:00 pm

Company Rating

AAA

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Customer Reviews

based on 12 reviews.

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Complaint Experience

100%

Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information

proud-member

Proud member since 08/11/1995
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 11/6/2015

I couldn't give NorthStar a higher rating than perfect!

It's been almost 4 weeks since our move. Your guys were nothing less than terrific. Both loading and unloading were done professionally, happily, and with great care. They were polite and willing to help. Details were important. They even informed me of cobwebs under furniture so I could vacuum before placement. It was lovely to have the same crew for both legs. They knew us and our stuff. Thank you for arranging it that way. Ron, my time with you, in person and via email, was comforting as all the details were aligned. I appreciate your interest in my move, responding quickly and arranging for the many facets of your provided services. I also appreciated the max price estimate. When moving it's critical to know the cost so that the budget can me maintained. This was very important and NorthStar delivered. I couldn't give NorthStar a higher rating than perfect. Thank you, Ron, and thanks to your crew!

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Complaints and Resolutions

Total Amount in Dispute:
$6,405.00

Total Amount Settled:
$6,405.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against NorthStar Moving Company closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

Since 1994, NorthStar Moving provides Local, Long Distance, Office and International Moving services.

Primary Contact: Ram Katalan (President)
Business Started: 9/23/1994
Social:
About NorthStar Moving Company

No one wins awards for overcharging (yikes, we certainly hope not). As your Los Angeles moving company, our awards for outstanding service are unparalleled by other moving companies. We've earned: AAA Rating by BCA, most 5 Star Ratings, repeatedly CitySearch Best Movers, a favorite Los Angeles moving company on Yelp, consecutive Best Places to Work Awards & Best Green Practices Award. In short, we love our clients, we love what we do & our planet too! Moving across the street or across the globe? We'd love to be your moving company and earn our next award as your: local, long distance, interstate, international, commercial moving company or full service storage. Great move doing your moving company research. Choose your moving company based on reputation. Ask to see movers' proof of excellence. Also check license numbers of any movers you are considering. Here are ours: CAL PUC T-182466 DOT-1836576 MC-66575

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Interested in NorthStar Moving Company?
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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

This company advised our office that there is another business who is currently using a name similar to theirs. The name of the company is Northstar Van Lines with locations in Van Nuys California Florida and Arizona. Northstar Van Lines is not affiliated with Northstar Moving Corporation. Northstar Moving Corporation is in the process of taking legal measures to cease the use of their protected trademark.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

North Star Moving Company

Websites:
There are no additional web sites.

Contacts:

Abby Paulme (Accounting Team Member)
Customer Service

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