NZXT Corporation reviews

H440

***Edit:Ryan C was more than generous in offering me a 100% credit for the order that was placed. I am appreciative of his actions and willingness to listen regardless of the previous actions that took place. This shows that though the company may make mistakes their customer satisfaction is still priority number one and they are willing to rectify situations that are out of their norm. Thank you Ryan!***End of Edit*** The following is my amazing first hand account of the worst Customer service experience of my life. I placed a pre-order for an H440 tower in Red/Black on 02/06/2014. The following are communications that took place after the release date of the product. Monday February 24th: I Contacted live help to find out when my order would ship, they responded " it will ship today or in the next day or two"Thursday February 27th: Contacted live help my order still showing processing, response from the help team "it should have gone out yesterday but we will force it out today" I asked for an eta and they said it would be to me by Monday the 3rd. Friday February 28th @ 9:30 am PST: Order still not showing shipped... the issue was apparently taken "seriously" at this point because they let me chat with Ryan C who supposedly runs the NZXT armory store and is actually the one that will respond to this review. he personally assured me it would be shipped Friday and that he would keep an eye out for when it shipped and personally send me an email with tracking numbers etc... I asked him what the ETA would be now... He said it would still get to me by Monday the 3rd. Friday February 28th @ about 3:30 pm PST: Contacted help desk again because I had not received an update from Ryan C saying it was boxed, or that they had created a shipping label at this point, Ryan annoyingly responded "I told you this morning I would make sure that it got out today" I said I just wanted to make sure because I had not heard anything back yet, and that the shipping on the order had not been changed from 7 day ground so there was no way it would make it to me by Monday, but I trusted his word. Friday February 28th @ 7:48 I received the " Your order has shipped" email from NZXT... i'm thinking awesome, this may finally become a reality... I take a look at the tracking info and it shows it was created as a ground package... so it would never have made it to me by monday... Oh and where is the email from Ryan C personally??? Monday March 3rd 9:15 am PST: I Contacted FedEx because there was no update on the package for the entire weekend... They said the package was never picked up and that NZXT has only created the label for the package...Monday March 3rd 9:45 am PST: contacted NZXT Help again... I tell them that FedEx has no record of scanning the package and that they do not have it, and that it was shipped ground so there is no way it would have made it to me on time anyway... They begin to make excuses like "You where told it would ship Monday" I had to explain that ETA means Estimated Time of Arrival not Estimated Time of Shipping or departure... At this point they backpedal some more and send me the FedEx link for tracking the package (which I already have, and have checked) And say look there is detail on it, if it was not shipped it would show up differently... at which point I explain that I have contacted FedEx and they do not have it, the only online record is when the shipping label was created... I now get the joy of speaking with Ryan C again... He claims that he is going to check the shipping dept and the dock... when he comes back he assures me that it was shipped on Friday and it is not anywhere around the shop... I ask about the shipping not being changed from 7 day ground and he claims he is going to investigate this with shipping as well as contact FedEx and put a tracer on the package to find it, and again claims he will contact me personally by the end of the day...Monday the 3rd @ 5:30 pm PST... I check tracking info for the package... still no record of a scan from FedEx... I think to myself... well maybe Ryan C actually is trying to track it down, so I call FedEx and ask "has the shipper placed a Trace on this package" they say no, we have no initial scan and you cannot place a trace on a package that was never scanned...Monday the 3rd @ 5:45 pm PST... I called the NZXT Contact number on their webpage... I actually got through to sales and made the horrible mistake of asking for Ryan C at which point the sales rep claimed he was going to transfer me and sent me back to the main menu... when I pressed 1 to get back to sales there was one call ahead of me so I waited 10 minutes and hung up and called back and now got the "our offices are closed" message... No email update from Ryan C, no phone call, nothing...Tuesday the 4th @ 5:30 am PST Waking up for work and checked the tracking info for the package... Suprise Suprise!!! the package was scanned into FedEx @ 11:30 pm on Monday...So the order was sitting at their location even though Ryan C assured me that he personally checked on Monday morning... The Order was never changed from 7 day ground shipping as promised to accommodate for this whole debauchery, I have still never received a personal email or phone call from Ryan even though I was told twice he would personally follow up with me....Meanwhile on NZXT's facebook page people who have ordered this same exact tower as myself received theirs on march 3rd... here is a direct quote from the FB page..."Dan Beavin They shipped mine on 2/25. Will arrive tomorrow. Ordered 2/16. Like · Reply · March 2 at 10:57pm"This has to be the worst experience I have ever had with customer service. I understand honest mistakes, time delays, supply and demand etc... What I cannot understand is lies, deceit, and the fact that they did nothing to make this right.No offer for a refund of any kind, nothing. I would not be surprised at this point if the shipment falls off of a truck, derails a train carrying neurotoxins and wipes out half of the U.S. population... at this point it seems like it would fit right into the story...Thanks Ryan! p.s. I will post my call records from AT&T to show no calls where made to me as soon as my billing cycle ends, and I assure you all of my info is correct on my NZXT account so that cannot be used as an excuse