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Reputation Report

Octapharma Plasma, Inc.

  1,984 inquiries |
Plasma Collectors

10644 Westlake Drive
Charlotte, NC 28273
| Get Directions

(704) 654-4600

http://octapharmaplasma.com/do...

Company Rating

F

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Customer Reviews

based on 61 reviews.

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Complaint Experience

55%

Complaint Resolution Index (CRI)

91 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/24/2021

Good donation

I had good experience donating at this location

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Complaints and Resolutions

Total Amount in Dispute:
$5,295.00

Total Amount Settled:
$150.00

Complaint Experience

55%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

91 complaints against Octapharma Plasma, Inc. closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
0 Making a partial refund
38 Agreed to make an adjustment
6 Refusing to make an adjustment
12 Refuse to adjust, relying on terms of agreement
34 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Octapharma Plasma, Inc. is a U.S.-based company that collects plasma used to create life-saving medicines for patients around the world.

Primary Contact: Inquiries
Business Started: 1/7/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

Octapharma Plasma Donation Center
Life Sera
Octapharma Terrytown

Websites:
There are no additional web sites.

Contacts:

Jacqueline Bragg (Sr. Center Director)
Tobias Marguerre (Treasurer)
Daniel Harvey (Regional Director)
Cindy Eulitt (Marketing & Donor Relations)
Judy Smith (Chief Operating Officer & Executive Vice President)

Other Categories:

Addresses: