Ocwen Financial Corporation ratings, reviews and complaints - Loan Companies

Complaints and Resolutions

Total Amount in Dispute:
$121,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

2 complaints against Ocwen Financial Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

As an industry leader, Ocwen, services high-risk loans. They work with customers in a variety of ways to make their loans worth more, by purchasing of mortgage servicing rights, sub-servicing, special servicing, and stand-by servicing.

Primary Contact:	Ronald M. Faris (President)
Business Started:	8/22/1991
Social:

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Licensing

California Department of Business Oversight

Verified License

License Number: 1852
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is located outside of our service area. Consumers with inquiries or complaints must contact the Better Business Bureau of Central Florida located at 151 South Wymore Road Suite 100 Altamonte Springs FL 32714. Consumers may call the Bureau at (407) 621-3300 visit their website at www.orlando.bbb.org or send an email to info@orlando.bbb.org.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Ocwen Mortgage Servicing, Inc.

Ocwen Financial Inc

Ocwen Loan Servicing, LLC

Websites:
There are no additional web sites.

Contacts:

Timothy M. Hayes (Executive Vice President, General Counsel)