Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/10/2021 Gwendolyn D.

If one person has to show proof of being vaccinated everyone should no matter their race or sex. If I could give this business a 0 I would.

Today I had an appointment at Omega OBGYN in Arlington. This was my first time here(referred by my primary doctor). I was accompanied by my husband and the receptionist told us that he needed to provide a negative Covid test or proof of being vaccinated and his driver's license. He hasn't had the Covid shot or a Covid test. So he was told that he had to wait in the car. As I was checking out to leave there was a lady checking in. She was accompanied by another woman. The receptionist asked the lady for proof of a negative Covid test or proof of being vaccinated. The lady didn't have either. The receptionist still allowed her to stay in the waiting room with the other lady. My complaint is that I feel my husband and I were discriminated against because we are African American and they were Caucasian or because my husband was male and she was female. When I asked them about the situation the receptionist lied and said the doctor said it was okay but no one ever even went to talk to a doctor. She asked her for it and she didn't have it and she still let her stay.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Omega OB-Gyn Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is offices and clinics of medical doctors.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Omega OB-Gyn Associates?
Contact them directly!

Request Quote

Licensing

The Medical Board of California is the State agency that licenses medical doctors, investigates complaints, disciplines those who violate the law, conducts physician evaluations, and facilitates rehabilitation where appropriate.

To verify a medical professions license, contact the Medical Board by writing to, California Medical Board, 1426 Howe Avenue, #54, Sacramento, CA 95825., by calling, (916) 263-2382, sending an email Webmaster@medbd.ca.gov , or, visit their website at www.medbd.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Brettell James R - MD

Websites:
There are no additional web sites.

Contacts:

John Pickel (President)

Gail Burdine (Manager)

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile