I have to say I had the most beautiful experience with Susan today. She was so professional, reassured me that she is here to help as much as she can. Becky the Case Manager was so sweet and warm, she too is very professional and understanding. Susan is such a ROCKSTAR!!! I would recommend her to everyone!!! She was just so warm, spoke to me like I was a human being and not just a client, she listened, was so patient, understanding and just helpful in so many way. I am just so happy to be with you all.
I will be honest, I am scared and nervous because when it comes to TAX season or anything to do with the IRS I do not know what I'm suppose to claim for depends or if I am to given extra during the years. I feel like we all work hard and yet, we are only known by our ss# but no one understands the life struggles each individual faces.
I am just happy I was able to speak with God's sent people who were Susan and Becky- they both helped me!!! They both get 10 Stars Plus in my book. May God Truly bless you all for all you do for people like me who doesn't really know the who the SYSTEM works. What I do know is, I can only pray I can get into all three programs to pay back what I owe. THANK YOU SO MUCH OPTIMA TAX TEAM FOR BEING BY MY SIDE!!! I TRULY AND SINCERELY APPREICATE EVERYTHING AND ALL THINGS YOU DO FOR ME!!!
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