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1017 recent reviews
Optima Tax Relief, LLC
Posted on 1/6/2022
Thank you optima tax relief
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Business responded on 1/6/2022
Thank you for choosing Optima to assist you with your tax needs! We wish you well moving forward.
Posted on 11/16/2021
Left still owing the same amount money that I went to get help for.
A terrible experience. After 16 months of starting with Optima I'm just finding out the 2 - 3 tax returns weren't excepted even tho they supposedly where filled 12 months, even tho they told me everything was taken Care of and I don't owe anything to the IRS of May this year and everything was done with them and that I was gonna actually see Return this year. All I got was a letter in September that I still owe 10,000 and the only return that the IRS received is the one I filled not using there CPA. I payed this company $6200 to do my taxes incorrectly and assure me that my process was complete and I was just Better off taking that money and paying the IRS with that. Now I payed them that money and still have to pay the IRS same amount I owed them. They don't negotiate nothing they are just expensive CPA company that my do the Job they claim. Optima should actually return my money so I can pay the IRS, because now I'm in fear of getting my wages garnished with a family to provide for and they weren't the professional service that the promise to provide me.
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Business responded on 11/16/2021
We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.
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