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Orange Auto Transport

  1,252 inquiries |
Automobile Transporting Services

12812 Garden Grove Blvd Suite K
Garden Grove , CA 92843
| Get Directions

(800) 292-4588

http://www.orangeautotransport...

For more information and estimate contact us:
7:00 am - 6:00 pm (PST)

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/3/2013

Orange Auto Transport came through

I dont write reviews generally but I just got bailed out by Orange Auto Transport so decided to write this. I had 2 other car transport companies fail on me and not communicate issues with moving my car. Found Orange Auto Transport and dealt with Tiffany, she was upfront, honest and got my car moved right away. I will use them in the future.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Orange Auto Transport closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Orange Auto Transport continually strive to have a high quality, experienced and knowledgable staff to assist you in the shipping process from the quote to the arrival of your shipment.

Primary Contact: Customer Service
Business Started: 6/23/2005
Social:

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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company’s license or registration please contact the Federal Motor Carrier Safety Administration at www.fmcsa.dot.gov or call (916) 930-2760 .

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Our experience with auto shippers is that although they may advertise fast, responsible and affordable shipping services, their contract does not guarantee anything. Many such firms do not ship your auto themselves despite entering a contract with you, but act as a broker and subcontract the transport agreement to a third party.

Complaints about these companies generally allege that vehicles are not picked up or are not delivered on the date promised, that they are damaged during transport, or that claims for loss or damage are not paid. Deliveries may be days or weeks later than the window given, and the owner may have to rent a car while waiting for delivery or for repair from damages.

Although the broker may legally be liable for any loss or damage you suffer, they will probably refer you to the actual transporter for recourse. The transporter may be reluctant to accept responsibility for the damages. Either way, unless you are dealing with a reputable company, you will probably find it extremely difficult to collect for your damages.

We recommend checking with your own insurance company in advance to see if your policy will cover any damages resulting from the shipment. If not, you may be able to purchase a short-term policy that will cover these costs. You should also remove all personal possessions from your car before it is picked up for shipment.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Best Rate Corp.

Websites:

Contacts:

Sales Dept.
Sales
Service
Claims Dept.
Customer Inquiries