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Orange Coast FIAT

191 inquiries |
New Car Dealers

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2524 Harbor Blvd
Costa Mesa, CA 92626 | Get Directions

(888) 433-1872

http://www.fiatusaofcostamesa....

Monday-Saturday 9:00am-8:00pm
Sunday: 10:00am-7:00pm

Company Rating

AAA

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/5/2017 Katherine V.

Quick and Easy

This was probably the best experience I've ever had at a dealership. My husband and I went in to test drive an electric Fiat 500e and ended up leaving with it in no time. The whole process was quick and efficient. Our salesperson, Vanessa, was great. She wasn't pushy and gave us time to decide if we wanted the car or not. With a $69/month lease, how could we leave without our little orange Fiat?! Everything was done within 2 hrs., including the test drive, credit application, and finance paperwork. Plus, Vanessa showed me all the perks and helped me set up my car. I've been telling everyone about this great experience. Thanks OC Fiat!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Orange Coast FIAT closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Orange Coast FIAT sells new and used automobiles.

Primary Contact:	Kevin Corning (Director of Fixed Operations)
Business Started:	9/9/2010
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

OC Fiat

Orange Coast FIAT of Costa Mesa

Costa Arancione, LLC

Fiat of Costa Mesa

Orange Coast Motorsports

Websites:

http://www.ocfiat.com

Contacts:

Dan Fresh (Customization Specialist)

Kris Chamley (Customer Care)

Neda Ingram (Studio Director)

Ryan McCulloch (General Sales Manager)

Sam Massaro (FIAT Specialist)

Jonathan Gray (Owner)

Other Categories:

Used Car Dealers

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