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Pacific Sales Kitchen, Bath & Electronics

598 inquiries |
Major Household Appliances Retail

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24120 Garnier Street
Torrance, CA 90505 | Get Directions

(310) 784-6100

http://www.pacificsales.com

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/23/2013 Grace T.

Pacific Sales Does not CARE

Bought a microwave from them and the installers they recommend Peerless Group Inc were horrible and made me feel very unsafe. When I called and spoke to the store manager DAVE he didn't seem to concern and was more on their side then mine. The installers that came to my house were looking all around my house and garage. When I talked to the assist manager Adrain he at lease seemed concerned and interested in my experience and even called the owner of the company but the owner never called me. I wrote a letter to Pacific sales and still no response....I guess Pacific Sales does not care that they might be referring possible criminals to people's home. Even to this day I am worried about that they are going to come and rob my house. The only good thing was Adrian and how he handled the situation.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Pacific Sales Kitchen, Bath & Electronics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

For more than 40 years, our exceptionally low prices, unsurpassed selection and superior product knowledge have made us a source for builders, contractors and designers—as well as a one-stop solution for consumers looking to save time and money.

Primary Contact:	Lorraine Carrillo (Executive Assistant)
Business Started:	1/1/1967
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites: