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Pacific West Appliance Service complaints

7734 Densmore Avenue
Van Nuys, CA 91406
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(818) 787-3324

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Total Amount in Dispute:

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Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Pacific West Appliance Service closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Pacific West Appliance Service

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RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint


Pacific West was suppose to contact me to install a Costco dishwasher on June 3, 2021. They failed to contact me and a week later I was able to contact them. They then booked their services for June 22 (19 days later). On June 21, they called twice to confirm that they would do the install between 12 and 5 p m on June 22. I set-aside my tasks and waited and they never came or called. I left several messages. I called on June 23 and finally got ahold of agent. Who was apologetic but completely unsympathetic. They tentative booked install for the dishwasher for June 29, but indicated that they could misses that appointment as well. Resolution Sought I would like Pacific West to contact me and provided a detailed explanation what went wrong. And make a special trip to do the install. Or provide a complete refund of $800.

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