Complaints for Page Computer in Los Angeles, CA

4665 Melrose Avenue
Los Angeles, CA 90029-3342 | Get Directions

(888) 557-2557

http://www.pagecomputers.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege product quality issues, non-delivery of ordered merchandise, difficulty returning merchandise for a full refund and pricing issues. Some complainants allege after confirming prices and availability of merchandise and ordering items they receive and email stating the order will not be processed due to the item being out of inventory. Customer then discover that the items are still advertised as available but at a higher price than originally stated.

The company responds to some complaints by stating they do not control manufacturers pricing and prices are based on the price of the day which is subject to change. In some cases the company ships products or issues refunds and states their policy is to charge a 15% restocking fee on returns of non-defective merchandise and shipping costs are not refundable. In other cases the company provided explainations to indicate why refunds are denied or reasons why adjustments will not be made

Complaint Closing Statistics

0 complaints against Page Computer closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Page Computer complaints