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PayPal Inc

  1,531 inquiries |
Money Transfer Service

2211 North First Street
San Jose, CA 95131
| Get Directions

http://www.paypal.com

Call our Support Team at (402) 935-7733 Ready to help!

Company Rating

F

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Customer Reviews

based on 12 reviews.

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Complaint Experience

29%

Complaint Resolution Index (CRI)

630 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/29/2020

Tried to contact PayPal for status of my order and could not contact thru email, phone.

I filed a complaint with BBB since my payment was already charged. BBB contacted PayPal and just to a few days later I got my merchandise. Satisfied within a few days. Wonderful company

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Complaints and Resolutions

Total Amount in Dispute:
$1,317,333.00

Total Amount Settled:
$70,193.00

Complaint Experience

29%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

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Complaint Closing Statistics

630 complaints against PayPal Inc closed in last 3 years.
Complaints Type of response
16 Making a full refund, as the consumer requested
0 Making a partial refund
259 Agreed to make an adjustment
220 Refusing to make an adjustment
113 Refuse to adjust, relying on terms of agreement
21 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

PayPall provides money transfer services allowing payment transactions without sharing financial info. Payments are processed via individual bank accounts, credit cards, and promotional financing.

Primary Contact: Dan Shulman (President and CEO-Designee)
Business Started: 12/1/1998
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Pay Pal Inc
PayPal

Websites:
There are no additional web sites.

Contacts:

Scott Thompson (President)
Allison Croy (Executive Escalations)
Allison Martinez
Brittany (Customer Service)
Dawne (PayPal Executive Escalations)

Addresses: