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Reputation Report

Peazz.com

  10,675 inquiries |
Online Retailers

15800 El Prado Road #D
Chino, CA 91708
| Get Directions

(888) 286-2347

http://www.homegoodscenter.com

Monday-Friday 8am-4pm PST

Company Rating

F

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Customer Reviews

based on 125 reviews.

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Complaint Experience

32%

Complaint Resolution Index (CRI)

60 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/25/2020

Item has not shipped yet. Hunter fan down rod order a month ago still not shipped yet.

I tried to look at their fax section of website after 2 weeks of no shipment, and emailed manager@peazz website as suggested from site without response. Next, I called them and was put to voice message after 20 min wait to talk to anyone (I left message with all info on phone ). Lastly, trying online chat form on website. What a mess.. I just hope for response. Just want item, or to get my money back. Horrible experience so far.

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Complaints and Resolutions

Total Amount in Dispute:
$17,652.00

Total Amount Settled:
$3,196.00

Complaint Experience

32%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

60 complaints against Peazz.com closed in last 3 years.
Complaints Type of response
6 Making a full refund, as the consumer requested
0 Making a partial refund
11 Agreed to make an adjustment
0 Refusing to make an adjustment
3 Refuse to adjust, relying on terms of agreement
40 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Peazz.com has what you need for your home from home furnishing goods, pet supplies, to toys. We had been in the online business since 2004. Our wide range of products are sold from our 50+ retail websites.

Primary Contact: Customer Service
Business Started: 6/30/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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