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15800 El Prado Road #D
Chino, CA 91708
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Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

40 complaints against closed in last 3 years.
Complaints Type of response
5 Making a full refund, as the consumer requested
0 Making a partial refund
11 Agreed to make an adjustment
0 Refusing to make an adjustment
4 Refuse to adjust, relying on terms of agreement
20 Unanswered

40 complaints against

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RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint


I ordered a Kitchen Nook (natural) and kitchen nook cushions and have not yet received anything. I have been emailing and nothing is being done. I am filing a fraud complaint. Resolution Sought Send my items or return my money or let my bank deal with it.

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RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $133.54 Amount Settled: $133.54

Customer Complaint


I thought I was ordering directly from Dogtra. I wasn't: the charges showed up on my PayPal account as I ordered on March 18, then contacted Peazz at the end of April, when I didn't receive the order. I was told that I would receive my order the first week in May. I asked for a refund on May 18, when I still hadn't received the order, and was told I would receive my refund within 48 hrs. It's May 27th, I haven't received a refund, and no one at Peazz is returning my calls/emails. This is fraud. They have no intention of returning anyone's money. Resolution Sought Refund my money and stop using Dogtra's name and logo on their website.

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Company Response


Per customer, she checked her Paypal account and the money was refunded.

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