AVOID THIS "COMPANY" LIKE THE PLAGUE: I ordered two puppets from PuppetHut.com fulfilled through Peazz.com. They were for my young son who has speech delay. One puppet works great, the other does not, so I requested an exchange for a different puppet. This is how they operate: You send their customer service an email. You receive an automatic return email that says they received your email and are reviewing your case. Wash - Rinse - Repeat. This went on for several weeks. Finally, I got irritated and asked for a refund. Then nothing. I called their office in California, and spoke to someone named "Harry", who could barely speak English, made worse by a lot of noise in the background. He said the refund would appear on my credit card the next day. I asked him what I should do with the puppet, and he said they would get back to me soon. I knew right away this was BS, because no company refunds your money before receiving back their merchandise. Another week went by, no refund, no response. Today, I called my credit card company and got my refund. Then I contacted PEAZZ.com, and told them they had the worst customer service, and that I hadn't heard from them... same polite nonsense from their end. I really hope this company goes out of business because they are FRAUDULENT.
I WISH I COULD GIVE NEGATIVE STARS FOR THIS REVIEW.
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