Albert, Order No. ZLS222-1081
Nov 22, 2017, I made an online purchased for the following:
Two x Z-Lites-543s-bk Doma Collection 1 Outdoor Light for $134.00 each.
A discount code (BF2017) was applied for $-53.60 and the total cost paid for this item was $214.40 USD.
Nov 28, 2017, at 2:43 PM, an email sent to me confirmed item was on its way.
Nov 30, 2017, at 3:07 PM, wrong item delivered. Spoke with employee who stated return receipt will be sent. “It never happened.”
Dec 1, 2017, at 7:10 PM, I sent email requesting waiting on the return receipt.
Dec 3, 2017, at 11:05, I received email by Peazz.com, Sorry for delay, but you will get the return instructions asap. “It never happened.”
Dec 4, 2017, at 10:08 PM, I received email, Please send merchandise back to:
for proper refund. “No return receipt sent.’ Z-Lite c/o Returns 130 Eaton Dr, Shelbyville, TN 37160, US
After several phone calls, being automatically placed on hold and forced to leave a message for a return call that never came, I came to the realization I was not going to get a return receipt as promised.
Dec 5, 2017, returned package to provided address, via UPS, Track1Z7731TY0393781051.
Dec 18, 2017, at 5:07 PM, after many days of numerous phone calls, being placed on hold and forced to leave a messages again, with no returned calls, I sent email, "Item was return to the online address provided. UPS tracking number was 1Z7731TY0393781051.
Dec 20, 2017, at 6:02 PM , I received email, We sincerely apologize on the delay of your case. Please bear with us, :) Sincerely, Peazz.com Customer Service Team
Dec 27, 2017, at 1:28 PM, EST, I received email, Sorry for the inconvenience, we are working on getting your order refunded. Due to holidays there maybe some delay. Peazz.com, Return Support
Dec 30, 2017, at 11:07 AM, I received email, We sincerely apologize on the delay. Please bear with us, Sincerely, Peazz.com, Customer Service Team
Jan 4, 2018, at 2:30 PM, I called Peazz.com, at 6:10 PM; I called again and on all occasions was forced to leave messages with no returned calls. It's now been 45 days since initial purchase, and 31 days requesting a refund be credited to my account.
Jan 5, 2018, 6:59 AM, received email, I am sorry to hear of the issues, a credit has been issued to Peazz on, Dec 14, 2017. Z-lite.com
A careful search of Peazz.com, led me to a mailing and packaging services business at 385 S Lemon Ave. E250, Walnut, California 91789, Tel. 909-468-1511 where owner Mr. Tony S. Cheng, is registered. He uses 1610 S Grove Avenue, Ontario, Canada 91761, address for many of his online businesses.
I’m left with no alternative but to file an official grievance against Peazz.com and Z-Lite.com, with the Ontario Minister of Justice, California State Attorney General, Tennessee Attorney, Federal Trade Commission and Ontario Business Consumer Alliance, if my $214.40 refund is not credited to my account by end of business day January 8, 2018.
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