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Philips North America Corporation

296 inquiries |
Electronic Equipment Retail

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222 Jacobs Street
Cambridge, MA 02141 | Get Directions

(866) 309-3263

http://www.usa.philips.com

For business hours please contact (866) 309-5962.

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/19/2020 Maria C.

Wanted to return razor product but with telephone call center had difficulty processing.

Once I reach the Philips North America liaison. They were professional and efficient in resolving my issue on return/refund. Thanks!

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Complaints and Resolutions

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

4 complaints against Philips North America Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

Other Information

Company Info

Philips are leaders in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as male shaving and grooming and oral healthcare.

Primary Contact:	Office of the President Consumer Experience
Business Started:	1/1/1982
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Philips Personal Health North America

Philips Electronic Co.

Websites:
There are no additional web sites.

Contacts:

Ryan Thompson (Office of the President)

Charles McManis

Don Georgi

Kasie Kirker (Claims Manager, Consumer Experience)

Rebecca Stayton (Presidential Liaison)

Other Categories:

Miscellaneous Products Manufacturer

Commercial Products Manufacturer

Addresses:

3000 Minuteman Road, Andover, MA, 01810

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