Total Amount in Dispute:
$7,699.00
Total Amount Settled:
$120.00
Complaint Experience
12%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Complainants allege billing disputes or misunderstandings concerning contract terms and conditions such as: cancellations; renewals or moves out of the service area.~~The company responds to complaints by explaining the contract provisions or in appropriate cases by issuing credits or making refunds. The company gives adequate consideration and responds to complaints in a reasonable manner.
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