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Platinum Plus Auto Protection complaints

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1403 North Tustin Avenue Suite 130
Santa Ana, CA 92705 | Get Directions

http://www.ppapinc.com

Monday-Friday:7am-4pm

Saturday/Sunday: Closed

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Total Amount in Dispute:
$5,193.00

Total Amount Settled:
$125.00

Complaint Experience

83%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

6 complaints against Platinum Plus Auto Protection closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

6 complaints against Platinum Plus Auto Protection

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10/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

8/1/2022

I had to take my 2017 Suburban for a/c repairs to a Chevrolet dealership in Texas. I could not get in touch with Platinum Plus and neither could the dealership. I paid $159.00 per month for 24 months. I paid Platinum Plus a total of $4,030 and now no one will answer the phone or answer my emails. What can I do to get these deceptive people and get my money back? Resolution Sought Pay for my a/c repairs and answer their phone!

2/9/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

1/27/2022

I been wit this warranty for one year now my car has problems with transmission and they don't want to cover it supposedly I been paying for transmission, engine and electric problems but now that I need the service they deny it, I tried to call them because I want my money back and they don't answers Resolution Sought I want my money back and an apology to my.

Company Response

1/28/2022

Platinum Plus Auto Protection is simply the broker that sold you the policy . We do not approve or deny claims . All claims are approved , denied and or paid for by the policy adminstator Palmer Administration who own the policy, You may contact them by calling 800-599-9557 and speak to customer service or claims at 888-802-8217 .

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