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3 recent reviews
Platinum Plus Auto Protection
Posted on 2/14/2020
My dealing with Platinum Plus Auto Protection was in asking for a refund that my elderly mother had purchased over the phone.
My mother had no recollection of the transaction but once I had filed my issue with Business Consumer Alliance, I was connected to the correct personnel at Platinum Plus. They were able to locate the original phone call which they played for me, indicating that my mother had, in fact, authorized the transaction. She is no longer driving and the product really was not needed. Platinum plus had a 30 day cancellation fee so I pursued that and received a full refund for the purchase. They were very helpful in sorting this out with me.
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Posted on 6/25/2020
I had a hard time getting into contact about a refund.
The number they gave me rarely ever got answered. I tried using the exact extension I was given and it didn't work. When someone did answer they'd direct me to a person who didn't pickup or to a different parent company. We i did finally get i to contact with the righr group i was issued a refund. There customer support system is very hit or miss, but my issue was resolved.
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