This is by far the worst company I've ever shopped with. I placed an order on 3/2/2019 and STILL have not received any follow up information from them. I submitted my inquiry via email twice. They then told me to use the form through their website. I filled out the form on their website twice and still nothing. I then went on their Instagram page and they had some bogus message posted talking about an IT glitch with their customer service form. They then gave us another email address to send our concerns to. It's been over a week and still no response. And by the way, they have had their comments section disabled since 4/8 because of all of the complaints and negative reviews they've been getting on their.
I finally called my bank and got the charges reversed, but even that was a struggle. The company uses square cash which is basically like you handing them cash in person. It is extremely difficult to reverse the charges, but I have a really good relationship with my bank and was able to provide them with a ton of documentation proving that I tried reaching out to the company several times with no success. I've been with my bank for 14 years and I have NEVER even attempted to get a charge reversed.
I try my best to support black businesses, but these people are embarrassing. If you're thinking about buying from them DO IT AT YOUR OWN RISK!
Send a Message
Was this review...?