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Poshmark, Inc. complaints

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203 Redwood Shores Parkway 8th Floor
Redwood City, CA 94065 | Get Directions

(650) 262-4771

http://poshmark.com

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Total Amount in Dispute:
$10,812.00

Total Amount Settled:
$114.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

31 complaints against Poshmark, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
29	Unanswered

31 complaints against Poshmark, Inc.

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4/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $113.00 Amount Settled: $0.00

Customer Complaint

3/6/2024

They have a policy to let them know you have three days to let them know you want to return some thing, but they don't honor their own policy. They're actually just a fraud people out of money by not giving them a chance to return it or information and whoever else is selling, only just takes money and keeps it, it's clearly a scam and a fraud website should be taken down. Resolution Sought Give me a refund, so I don't have to dispute it on my card which I've already going to be doing.

Company Response

4/4/2024

Per consumer: Yes it is settled thank you

3/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

They release money after 72 hours and they have not released mine nor will they or do they ever respond from customer service. This company has no customer service at all when they do respond it's like they respond to someone else's email or message. I am beyond disgusted and no one will respond. I've asked for a supervisor they will not pass me on and when I have gotten someone in the past, they don't respond. It takes weeks to get anything back and when you do, it's not the right response and then you wait another two weeks and they hope you just go away. I want to speak with a supervisor and someone who can understand my concerns and address them. Resolution Sought Call me and address my multiple concerns.

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