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PRC Restoration Inc complaints

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23839 Banning Blvd
Carson, CA 90745 | Get Directions

(855) 457-9669

http://www.prcrestoration.com

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against PRC Restoration Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against PRC Restoration Inc

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5/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

4/4/2022

The insurance company Safeco claim #048008943 isn't covering this amount $3000. The insurance rep telephone number; 570-574-9313 they have said the PRC restoration company has used blowers which shouldn't have been used and they are overcharging this means we would have to pay out of our pocket please help the restoration keeps saying the insurance company is cheap unfortunately I am not an expert i would like you to review the paperwork also I saw $340 for pumping water out the floor was dry a corner had water i swept mostly all the water out I am having a problem I don't think I should have to pay they said the insurance company would pay everything I would like you to review everything and see if someone is overcharging . PRC restoration telephone 562-490-6988. Resolution Sought My desired outcome is not paying PRC anything they should have agreed with the insurance company, since they paid them about $9000, but this company wants $12000 why should I have to pay everybody knew their job. I feel someone is taking advantage and that's not right! I shouldn't even have to pay $1000 to settle please help.

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