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Prime Choice Funding, Inc. complaints

17852 East 17th Street Suite 107
Tustin, CA 92780
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(714) 744-0200

http://www.primechoicefunding....

Customer Service: Monday Through Friday 7:00 AM-6:30 PM PST

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Total Amount in Dispute:
$52,956.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

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Complaint Closing Statistics

10 complaints against Prime Choice Funding, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
1 Making a partial refund
7 Agreed to make an adjustment
1 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

10 complaints against Prime Choice Funding, Inc.

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10/13/2020

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,542.00 Amount Settled: $0.00

Customer Complaint

9/29/2020

communications were absolutely horrible from beginning to end. Accepted our payments and held them without crediting them to account and then sold the account to someone else without resolving. Currently holding $2516.00 of our money.. When we called the are just starting process of wiring that money to new mortgage company even though much of it was sent over a month before sale of loan and should have been credited. They credited one payment and just held all extra we sent. Never called, never moved to transfer that money til we called to complain.. Also were charged interest on remaining balance with that payment not reflected.. Want the difference on that.. Should be another $20-$25. Resolution Sought Need documentation of transfer of $2516. and credit for interest that was added as this payment was not credited when sent and will not be credited until after 2nd month of interest accrues.

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Company Response

9/30/2020

Thank you for allowing us an opportunity to reply to this. This issue is being resolved. Here is the explanation from our operations team: He was supposed to make his 9/1 payment to us and then 10/1 payment to the investor. We sent him the attached transfer letter via mail on 8/25/20. On his payments he over paid the principal so we are sending the difference to the investor to pay down his principal. The transfer takes up to 30 days. We have called the investors and its being handled. We are going to issue a check to cure the extra $25 in interest. Please call our Sales Manager, Anthony Kyritsis if you have additional questions. 877-787-7463

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8/11/2020

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/15/2020

Stay clear of this company--as far away as you can. Of special note is a mortgage broker named Zack Seither. This clown ran my credit report without my permission. Astonishingly, he admitted what he had done and has done nothing to correct his error with the various credit reporting agencies. So, thanks to this incompetent clown I now have a hard inquiry on my credit report. Thank you Zack. I must also mention that Zack's COO, Kevin McKay chimed in with this comment in response to this issue, "This has happened before". It has now been 5 days with no resolution. I repeat, "Stay clear of this company!" Resolution Sought Zack Seither ran my credit report without permission. Immediately rescind the inquiry with each credit bureau and show written/documented proof from each agency that this inquiry will be removed as if it never happened.

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Company Response

7/30/2020

Dear Mr. Spencer, we have addressed this issue with you directly and explained that the report was pulled in error, as the Loan Originator has another client with the exact same name. We have been working with you and the credit bureaus directly to get this inquiry off of your credit.

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