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Prime Choice Funding, Inc. complaints

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17852 East 17th Street Suite 107
Tustin, CA 92780 | Get Directions

(877) 787-7463

http://www.primechoicefunding....

Customer Service: Monday Through Friday 7:00 AM-6:30 PM PST

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Total Amount in Dispute:
$387,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Prime Choice Funding, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Prime Choice Funding, Inc.

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3/10/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/18/2022

Prime Choice Funding is a mortgage broker. I received emails from them all the time to refi my mortgage. I was talking with them and another lender to see who would refi my mortgage. I had an offer from Home Point Financial Corp on Dec 3rd to see if she can match or beat this offer. she emailed me back with a slightly better offer. I provided Lisa, Sal Cervantes (her husband and senior loan consultant) and Julie Woodhouse (the processor) all the documents they needed for underwriting. Starting Dec 5th to Jan 4th. Pay stubs, bank statements, Brokerage statements, my other house statements, HOA statements, my uncle's banking statements, My LLC articles of organization statement, my current lender statement I'm not in Forbearance, property tax statement, home owners' insurance, W2 forms, explanation on my 2nd property, tax returns from my CPAs, Utility bill and explaining the I have no Tax return the LLC that covers my house because it's there for law suit protection. They proceed not to continue with my loan application and closed the filed without notifying me. They made up a false excuse on why they closed the refi loan application. Resolution Sought Honor the agreement and process the refi. Then Fix my credit score.

Company Response

2/25/2022

We are responding to the inquiry you submitted through the Business Consumer Alliance. Prime Choice Funding, Inc takes all consumer concerns very seriously and have completed a review of your inquiry. We started the refinance paperwork in December 2021, and worked with you in January 2022, when it was determined through underwriting that we could not provide a loan to you. A Statement of Credit Denial was sent to you on January 19, 2022. We want to respect your privacy, so we are unable to provide specific details of the credit denial to you in this response. Again, we are sorry we were not able to provide a loan to you.

5/25/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $387,000.00 Amount Settled: $0.00

Customer Complaint

4/6/2021

Our experience was horrible we were supposed to get a 2.75 and we gave all required documents and they have been giving us the run around. We started our loan Oct, 26, 2020. They told us they were going to send it to another company because they took to long and now we never herd back. I called and left a a message for a manager. Still waiting for a responce. Resolution Sought Honor your 2.75 and the .05 loan origination fee. I have damages now intrest rate moved up significantly.

Company Response

5/4/2021

We have reviewed your file and have contacted you regarding your application. We do see that you have refinanced with a different lender. We apologize that we were not able to provide financing for you.

Customer Rebuttal

5/25/2021

Prime Choice resolved my issue. I'm very pleased with the outcome. My negative complaint was changed to a positive and I would go with Prime Choice in the future.

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